Virtual Assistant

I have extensive experience using Zendesk to manage customer support tickets and streamline communication workflows. My role involved handling high volumes of inquiries regarding order tracking, product customization, and technical troubleshooting to ensure a seamless customer journey. I am skilled at navigating the platform to provide clear, timely instructions and follow-ups, which directly contributes to higher customer satisfaction and repeat orders. Additionally, I synchronized Zendesk activities with Shopify to maintain accurate order statuses and provide real-time updates to clients.

I have over a year of experience managing e-commerce operations through the Shopify platform, where I focused on order review, basic updates, and customer information management. My role involved coordinating closely with customers to handle customization requests and providing clear instructions on product usage to ensure a positive user experience.

I am a results-driven professional with a unique blend of hands-on technical expertise and high-level customer support experience, currently pursuing a degree in Electronics and Communication Engineering to bridge the gap between complex technical problems and user-friendly solutions. My background as a freelance technician since 2023 has allowed me to apply my engineering knowledge to the real-world repair and troubleshooting of laptop, desktop, and mobile hardware and software. This technical proficiency is complemented by my experience managing e-commerce operations through Shopify and Zendesk, where I utilized my analytical skills to resolve customer concerns and optimize service processes. Backed by TESDA certifications in Computer Systems Servicing and Cyber Threat Monitoring, I am dedicated to providing high-quality technical documentation and reliable support.