Payroll Specialist / Customer Service Representative/Collect

Experienced in end-to-end payroll processing for US and Canadian employees using ADP systems, ensuring accurate and timely payments. Skilled in handling deductions, benefits, tax withholdings, and year-end reporting while maintaining compliance with local, state, and federal regulations. Committed to data accuracy, confidentiality, and resolving payroll-related issues efficiently.

Experienced in preparing and filing US federal and state taxes, ensuring full compliance with current regulations. Proficient in handling employee tax withholdings, year-end reporting (W-2s, 1099s), and reconciling payroll tax records using ADP systems. Skilled at identifying discrepancies, ensuring accuracy, and meeting all filing deadlines.

Skilled in delivering exceptional customer service through effective communication, active listening, and timely resolution of inquiries and concerns. Experienced in handling escalations, maintaining professionalism under pressure, and ensuring a positive customer experience across various channels. Proven ability to build rapport and foster customer loyalty.

Detail-oriented and efficient in data entry, with a strong focus on accuracy, speed, and confidentiality. Experienced in managing large volumes of data, maintaining organized records, and verifying information to ensure consistency. Proficient in using tools like Microsoft Excel and Google Sheets for data management and reporting.

Strong background in professional communication, both written and verbal, with the ability to convey information clearly, confidently, and respectfully. Experienced in collaborating across teams, handling client inquiries, and providing updates or instructions with clarity and empathy. Skilled in adapting tone and messaging to suit various audiences and situations.

Managed a portfolio of overdue accounts by conducting daily outbound calls and following up through multiple channels. I verified customer identity, clarified outstanding balances, and negotiated payment plans aligned with the client’s policies. I handled disputes and billing questions, updated the CRM after each interaction, and escalated complex cases when needed. I regularly met recovery goals and maintained high customer satisfaction through clear and empathetic communication.

Experienced in calendar management for individuals and teams, including scheduling meetings, coordinating appointments across time zones, and avoiding conflicts. Skilled at prioritizing tasks, sending timely reminders, and ensuring efficient time use for optimal productivity.

Proficient in email management, including organizing inboxes, prioritizing messages, responding promptly to inquiries, and flagging urgent communications. Experienced in maintaining clear, professional correspondence and streamlining workflows by categorizing and archiving emails for easy access and follow-up.