I am a dedicated Customer Service and E-commerce Support Specialist with over two years of experience in the BPO industry, specializing in warranty claims, post-purchase support, and issue resolution. Passionate about delivering excellent customer experiences, I have honed my skills in handling inquiries, processing claims, and navigating e-commerce platforms like Zendesk, SAP, Shopify, and Sellers Portal.
Experience: Less than 6 months
I used Shopify to check customers order and data, I also used it to change some information based on the customer's request.
Experience: Less than 6 months
Magento is the tool that I have used to process customers refund, replacement and data entry for the customer's information to be in the system.
Experience: 1 - 2 years
Amazon seller Central is what we used to communicate with our reseller about the customer's concern about their post purchase issue about the items that they purchased on Amazon's website that came from our warehouse inventory. There we process the best resolution that is necessary for the customer's concern.
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