Customer Support | Insurance Verification Specialist

Gathered information, assessed and fulfilled callers' needs and educated on important policies and procedures. Increased first-call resolution rates by carefully listening to customers'' needs and providing accurate information based on their inquiries. Knowledge in tools such as Zendesk, IVR, Insurance portals, Availity.

Reliable and customer-focused Customer Support Representative with proven experience in handling inquiries, resolving issues, and providing exceptional service. Known for strong communication skills, problem-solving abilities, and a commitment to delivering positive customer experiences. Adept at using CRM systems and maintaining a calm, professional demeanor in high-pressure situations.

Confirm policy status, benefits, coverage limits, co-pays, deductibles, and out-of-pocket maximums. Check authorization requirements and referral needs for specific procedures or specialists. Respond to inquiries regarding claim status, denials, or payment discrepancies.

Has strong background in delivering high-quality assistance over the phone. Skilled in addressing customer concerns, service-related issues, and providing clear, effective solutions in a timely manner. Known for maintaining a positive tone, active listening, and ensuring customer satisfaction in every interaction. Experienced in using call center tools and CRM systems while meeting performance metrics in fast-paced environments.

Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times. Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.

Efficiently prioritizing tasks, maintaining accurate records, and streamlining workflows to improve productivity.

Capable of managing multiple responsibilities without compromising quality or deadlines. Skilled in assessing urgency and importance to effectively allocate time and resources, ensuring high-impact tasks are completed efficiently.