My background includes Encodes and verifies data in accordance with the project schedule and company productivity and accuracy standards.
Updating of collateral records as specified in the project specification.
•Process loan applications via CMS supplied
by JP Morgan Chase Bank
•Liaise with Mortgage
Brokers, borrowers’ solicitors
•Guide clients through
the loan signing
process to ensure accurate documentation
•To ensure the effective and efficient execution of the Know-Your-Customer (KYC)
•Work closely with US-based admin support on the preparation of loan applications
•Manage mortgage settlement documentation to meet deadlines
• Handle discharge requests, escalations, and final
lender conditions
•Workshop the loan scenario, including
product research, serviceability and document verification
• Accountable and manage the end-to-end loan application process
from preparation, lodgment, loan approval and all the way through
to successful settlement
•Well-versed in MS Office application, particularly Outlook and SharePoint, and Google Workspace
• Frequently uses Enterprise Image Viewer, for document image archive and retrieval system
• Responsible for accurately identifying and classifying loan documents captured
through our imaging
operation• In-charge
of releasing the Mortgage documents into the corporate image repository,
ensuring documents are systematically stored
to allow for easy retrieval and maintenance of accurate records
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<!--[endif]-->Distributes task assignments within agreed Service
Level Agreement (SLA)I worked within two high-volume BPO. I also worked Operations Associate or Document Indexing Specialist, to where I am responsible for the correct identification and classification of documents that are received in both
Home Lending Direct/Retail Captiva Channels and the shared mailboxes sent by customers and mortgage processors via an electronic fax system.
In addition to this experience, I also bring to the table strong computer proficiencies in MS Word, MS Excel and CRM database applications and a year of college.
I am hoping for your good consideration.
“It definitely helped transform my business and take a significant load off for me.”
Samori Coles
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