Admin tasks// CSR, TSR// Email Support, chat support//

Overview

Looking for full-time work (8 hours/day)

at $4.68/hour ($823.68/month)

Bachelors degree

Last Active

May 3rd, 2024 (yesterday)

Member Since

March 17th, 2017

Profile Description

· Teleperformance (Telstra) June 2017- March2020Technical Support RepresentativeTask: as a TSR in Telstra I do troubleshooting in copper lines, multiple lines and sending out technician. And after a year and half I was trained for concierge team which we do callback just to make sure that the customer line is fixed after the technician visit. And after that I was transferred to wholesale team or level 2 back of house testers wherein I only speak to other ISP representative in Australia like Vodaphone, Optum and other ISP and handle and creating cases to fixed other ISP issues and also I handled NBN services.       · ASOS (UK account in Teleperformance) March 2020
– Jan 2022
Advisor Representative
Task: I do handle Chats, emails and social media,
assisting customer inquiries about our products online since ASOS is an online
shopping account around the world.<!--[if !supportLists]-->·      
<!--[endif]-->Dominos (Agent’s only) Feb 2022- June 2022     Agent Freelance     Task: it is simple take customer order and pass it
on the designated store near the customer area, more into pizza and other
dominos menu in US processing payment via online like credit card
 
         · Lead Generation HC development
Training
for 3 months
Task: Attended training more about Lead generation
and using LinkedIn · Divine Grace School ( May 2014 – May 2016) Guidance
Counselor and Values Teacher Task: Administrative works, guidance and counselling
to students from all levels, teaching values and computer subjects from grade 3
up to high school students.   · Commonwealth Hospital and Medical Center
    Information and Admitting
Staff
    Task: In information section I handled
doctors scheduled if there are available or cancelled clinic and calling
doctor’s assistant for more information, greeting customers and patients. In
Admitting section, I do handle patient relatives to admit their patients and
checking for available rooms. And during night, I handle HMO cards for patients
in Emergency room.

           · AT&T U-Verse        Technical Support
Representative         Task: As Technical support representative I assist
customer in their inquiries and concern for their phone and internet and TV
especially boxes. And sometimes, assisting customer in their Emails in
computer. 
        ·Verizon (Teletech)
   Customer Service
Representative (Service to Sales)   Task: As a CSR in Verizon since it is service to sales, I do basic
troubleshooting if the customer concern is about some faulty line and internet
problem. But my main task is to do sales for phone, TV and internet, and having
new customer to sign a contract.