Customer Service & E-Commerce Virtual Assistant | Shopify, TikTok Shop, Inbound

Overview

Looking for full-time work (8 hours/day)

at $4.71/hour ($912.00/month)

Associates degree

Last Active

July 23rd, 2026 (today)

Member Since

June 6th, 2025

Profile Description

I have over three years of experience working as a Customer Service Representative and Sales Representative for international telecom accounts, specifically TracFone and Verizon. My expertise includes inbound and outbound calls, customer support, sales, account assistance, order tracking, refunds, replacements, and upselling products and services based on customer needs.

A major part of my role involved helping customers choose the best monthly plans according to their usage, budget, and lifestyle. I explained plan features and benefits clearly to ensure customers fully understood their options before purchasing. I also handled sales of airtime cards, monthly subscriptions, smartphones, home phones, and smartwatches while providing personalized recommendations.

In addition, I managed customer concerns through calls and emails, processed refunds and replacements for defective or lost items, and followed up on abandoned carts to encourage completed purchases.

Aside from customer support and sales, I also manage Shopify and TikTok Shop accounts for a toy race car business. My responsibilities include:
• Order fulfillment
• Shipment tracking
• Customer inquiry handling
• Managing reviews and feedback
• Updating TikTok promotions
• Coordinating with affiliates and content creators
• Supporting overall e-commerce operations

Throughout my experience, I developed strong communication skills, product knowledge, and a consultative sales approach focused on understanding customer needs before offering solutions. I am highly adaptable, customer-focused, and experienced in delivering excellent service across multiple channels.