Efren
Customer-Centric Problem Solver | Live Chat, Phone & Email Support Pro
With Timeproof
Overview
Looking for full-time work (7 hours/day)
at $8.27/hour ($1,400.00/month)
Bachelors degree
Last Active
July 5th, 2026 (13 days ago)
Member Since
June 4th, 2025
Profile Description
I am a licensed teacher with a diverse professional background and over 6 years of combined experience in the BPO and virtual assistance industries. I began my career in the BPO sector in Cebu, where I spent one year as a Customer Service Representative, developing strong communication and problem-solving skills. I was then promoted to a Team Leader role for a leading online food delivery platform in the UK, where I led a team for two years, focusing on performance management, team development, and customer satisfaction.
For the past three years, I have been working as a Virtual Assistant, supporting clients with administrative tasks, customer relations, calendar management, and other business operations. This role has strengthened my ability to work independently, manage multiple priorities, and maintain a high level of professionalism in a remote setting.
My background as a licensed educator complements my ability to communicate clearly, stay organized, and adapt to various working environments. I am now looking for a new opportunity where I can apply my skills, grow further, and contribute meaningfully to a dynamic team.
Top Skills
Customer Support » Technical Support
Experience: 2 - 5 years
Experience: Able to troubleshoot technical issues, provide step-by-step guidance, and escalate complex cases appropriately.
Customer Support » Customer Service » Conflict resolution
Experience: 2 - 5 years
Experience: Capable of defusing tense situations, staying calm under pressure, and turning negative experiences into positive outcomes.
Office and Administration » Communication
Experience: 2 - 5 years
Experience: Exceptional verbal and written communication; able to convey information clearly and empathetically across channels (phone, email, chat).
Other Skills
Project Management
Experience: 2 - 5 years
Experience: Managed agile development cycles, task planning, and team coordination using tools like Jira, Trello, and Asana.
Office and Administration » Adaptability
Experience: 2 - 5 years
Experience: Thrives in fast-paced environments; able to shift priorities and communication styles to suit diverse customers.
Office and Administration » Team Collaboration
Experience: 2 - 5 years
Experience: Works closely with cross-functional teams (tech, sales, billing) to ensure seamless and unified customer experiences.
Customer Support » Helpdesk Support
Experience: 2 - 5 years
Experience: Skilled in identifying opportunities to retain customers through proactive outreach, follow-ups, and tailored solutions.
Customer Support » Product Knowledge
Experience: 2 - 5 years
Experience: Quickly learns and retains deep knowledge of products/services to guide customers accurately and confidently.
Basic Information
- Age
- 31
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Bacuag, Surigao Del Norte
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
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