Writer, researcher, trainer, customer care, administrative work.

Excellent soft skills and high customer service oriented mindset. Worked as a BPO customer care and financial service representative for 2 years certified for four different lines of businesses (LOBs), pioneering wave 1 training for two of these LOB launches. Worked as a foundation skills and product trainer certified for 4 different lines of businesses (LOBs), pioneering training wave 1 classes for two of these LOB launches. Keen attention to detail and quality with multiple client and management commendations for successful customer interactions.

Worked as a BPO foundation skills and product trainer, handling training and development reports, trainee and classroom scheduling, inter-departmental coordination, and general administrative support. Interned at the Philippine Department of Foreign Affairs (DFA), Maritime and Ocean Affairs Office (MOAO). Assisted in the preparation of Briefing folders for Senior Officers. Drafted Diplomatic Correspondence to foreign ambassadors. Acted as protocol officer to receive and assist foreign dignitaries and other government officials for meetings w/ MOAO, as well as to receive logistical deliveries for the office Made outbound calls on behalf of MOAO to different DFA offices and other government agencies. Assisted with Filing / compiling / Archiving of official travel documents. Organized graphics, tables, flowcharts, and lists of various documentary requirements for ease of access and ensuring compliance.

Native english speaker. Worked as a BPO customer care and financial services representative for an american client handling indbound/outbound voice calls and written communication. Worked as a foundation skills and product trainer for the same company, training newhires on business english grammar, pronunciation, accent, and soft skills.

Worked as a BPO corporate trainer leading multiple newhire batches in preparation for operations for about a year. Served as vice president and acting president for a college student council for a year and a half, leading multiple council committees delivering council projects, activities, and programs.

Worked as a foundation skills and product trainer certified for 4 different lines of businesses (LOBs), pioneering training wave 1 classes for two of these LOB launches. High dedication to trainees to ensure that newhires meet and exceed expectations upon joining operations. Well versed in adult learning theory. Joined and attended multiple leadership development courses and train-the-trainer sessions.

Basic legal research knowledge with eagerness to learn a lot more. Built research foundations during college as part of course learning for multiple semesters, including digesting specific case laws for constitutional law, political law, and international law.