Experienced Customer Service Agent

With Timeproof
mark as hired


Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

April 3rd, 2024 (11 days ago)

Member Since

March 13th, 2017

Profile Description

I have 13 years of experience in the BPO Industry and 5 years as Email Outreach VA. My skills include Business to Business Outbound Soft Sales; Customer Service by Phone; Email Support, Back-Office Support for Publishing account; Medical Prior Authorization Field; and Chat Services for an E-commerce Site. 
My experiences helped me understand the needs of the customer and create a good relationship with them that results in getting not only the customer's satisfaction but also self-affirmation that you are doing good in your job. With these qualities, I was able to get commendations, and rewards. I was also given recommendation to be an SME (Subject Matter Expert). I was able to assist other customer representatives, provides coaching sessions and monitor the quality of their work.
My ability to focus, listen and apply what was taught helped me to excel in what I do. These experiences made me confident to deal with the customers and clients verbally and written. With proper guidance and training I can manage working with minimal supervision.

Top Skills

Customer Support

Customer Support » Email Support

Customer Support » Phone Support

Other Skills

Marketing » Telemarketing

Customer Support » Healthcare

Experience: 5 - 10 years

7 years handling Medical / Health Care Account. Pharmacy Services Prior Authorization. Review Drug Coverage of Patients. Contact Doctor's office when necessary. Have handled Team Quality Monitoring and Assistant to the Team Lead.

Customer Support » Phone Support » English Speaking

E-Commerce » Inventory Management » Quality Control

Office and Administration » Email Management

Basic Information

Sign Up with Pro Account to View
Bustos, Bulacan
Tests Taken
Uploaded ID
Sign Up with Pro Account to View

“Some...have been around for about 2 years with us now!”

Spencer Carlson


“I was able to make a better decision...”

- Tatiana Davis

Onlinejobs.ph "ID Proof" indicates if "they are who they say they are".

It DOES NOT indicate skill level.

ID Proof scores are 0 - 99 with 99 being the best. It is calculated based on dozens of data points.

It's intended to help employers know who they're talking to is real, and not a fake identity.

Read More »