Catherina

Customer Service | Graphic Designer | Video Editor

70 ID PROOF
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Overview

Looking for full-time work (8 hours/day)

at $5.00/hour ($880.00/month)

Associates degree

Last Active

July 11th, 2024 (3 days ago)

Member Since

March 13th, 2017

Profile Description

Hi, I am Upgrade to see actual info, your dedicated ally in providing Customer Satisfaction.

- 1 year Experience in the BPO industry.
- 2 years Experience as an ESL tutor.
- Online Seller for 3 years.
- SMM for 6 months
- High-Speed Internet & Equipment
- Has a keen eye and attention to detail.
- Committed to continuous growth and learning.

Hi there! I'm Upgrade to see actual info, I am a highly motivated and dedicated person with a passion for providing exceptional customer service. In various customer-facing roles, I have developed a strong understanding of customer needs and an innate ability to address inquiries and concerns with tact and professionalism. I'm here to provide customer satisfaction that will help your business grow. Let's work together! *wink*

MY SKILLS:
• Customer Service
• Data Entry
Email Management
• Effective Communication
• Empathy and Patience
• Attention to Detail
• Time Management
• Professionalism & Positive Attitude
• Hard working & Dedicated
• Phone, Chat, and E-mail Support

TOOLS:
• Microsoft Office Tools
• Google Apps
• ChatGPT
• Canva
• Fimora & Capcut
• AI tools
• Social Media Apps

My goal is to take off some tasks on your shoulders.
- If you think we are a good fit...
- Drop a personal message and let me know...
- I love dogs, how about you?

Top Skills

Customer Support » Chat Support

Experience: 2 - 5 years

I am also an online seller for 3 years, I have a thrift shop. I'm a one-man team, from posting products, responding to queries sending invoices, handling complaints to the packaging, I'm all that. So I fully understand how to empathize with the customers. My goal is to deliver proactive and timely support or solutions to make the customers feel cared for.

Coaching » Homeschool » Tutorial Teaching

Experience: 2 - 5 years

Being an ESL tutor for 2 years helped me improve my organizational skills, multi-task, and be resourceful. Teaching different types of people, nationalities, ages, and genders taught me to adapt and adjust based on how and in what ways I can teach and communicate with them.

Customer Support » Customer Service

Experience: 1 - 2 years

Being a Customer Service Representative at iQor for a year taught me the importance of customer loyalty, understanding customer needs, and an ability to calm agitated or distressed customers. My main task before was to keep the customers and other employees up-to-date on latest devices and technology. Answered a Number of calls per shift to meet fast-paced call center demands. Achieved high satisfaction rating through proactive one-call resolution of customer issues.

Other Skills

Video Editing

Experience: 2 - 5 years

I edit videos for Youtube as a hobby but eventually became handy when I became a Sales Affiliate on Tiktok. I use Filmora And CapCut.

Customer Support » Phone Support » English Speaking

Experience: Less than 6 months

Design » Graphic Design » Canva

Experience: 2 - 5 years

I use Canva for editing engaging Social media posts on my Online Shop. I also used it before when I managed a Kitchenware/Dinnerware retail store on Instagram.

Basic Information

Age
30
Gender
Female
Website
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Address
Tests Taken
IQ
Score:  141
DISC
Dominance: 31%
Influence: 24%
Steadiness: 34%
Compliance: 11%
English
C1(Advanced)
Uploaded ID
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