Customer Service Representative | Content Moderator | Social Media Agent

Overview

Looking for full-time work (8 hours/day)

at $4.85/hour ($934.40/month)

Bachelors degree

Last Active

June 24th, 2026 (yesterday)

Member Since

May 27th, 2025

Profile Description

**My Relevant Experience:**




1. **Customer Service Representative (1 year):**


-Handled daily customer Paypal inquiries, disputes, chargeback, voucher and refunds, & account limitation via chat, emails and calls.
- Escalated complex cases to senior teams while maintaining a 95% resolution rate for basic
queries.

- Trained on internal tools and documentation to ensure accurate, consistent responses.


2. **Tiktok Content Moderator (2 years +):**


- Monitored and resolved user-generated content violations across platforms, ensuring brand safety and compliance.

- Developed a keen eye for identifying and addressing sensitive issues quickly, which translates to handling customer concerns with empathy and professionalism.

- Label promotional or commercial content videos

3. **Social Media Agent (6 months, project-based):**


- Managed real-time customer interactions on platforms like Facebook and Instagram, resolving complaints and answering FAQs.

- Respond to the comments publicly and privately, flag sentiments and tone, apply appropriate tags, hiding degrading post/reviews.
- Reduced response time to under 15 minutes during peak hours, demonstrating my ability to stay responsive under pressure.




**Why I’m a Great Fit for Your Role:**


- **Fast & Reliable Communication:** My background in real-time support (social media, live chat, calls, and emails)


- **Clarity & Professionalism:** My experience in CSR and moderation has honed my ability to communicate clearly in English, even when explaining technical details.


- **Adaptability:** I’ve quickly learned workflows in previous roles. I’m eager to learn any platform and deliver consistent support.




I’m available to start immediately and can commit to any required hours. I’d love to discuss how my skills align with your needs. Thank you for considering my application! I look forward to the opportunity to contribute to your team!