Virtual Assistant | Medic | English Tutor

I'm a Real Estate Virtual Assistant with solid experience supporting agents, brokers, and investors across different areas of the business. My background covers property management support, which means coordinating between tenants and landlords, keeping rental listings updated on platforms like Zillow, Redfin, and Realtor.com, and making sure property showings are scheduled and followed up on without anything slipping through the cracks. I've also done cold calling and lead management work, reaching out to warm and cold leads, qualifying them, setting appointments, and keeping pipelines organized so follow-ups actually happen. I'm comfortable getting on the phone and building rapport fast, which honestly makes a big difference in real estate. On the CRM side, I've worked with Salesforce, GoHighLevel, and ActiveCampaign to keep lead records accurate, segment contacts for targeted campaigns, and make sure the data the team relies on is always clean and up to date. I also handle email and inbox management, from filtering messages and flagging urgent items to setting up and tracking email campaigns for lead nurturing and client engagement. For social media and content, I plan and schedule posts for Facebook, Instagram, and LinkedIn, design marketing materials in Canva, and edit video content using CapCut. And for general admin, I work across Google Workspace and Slack, manage documents and spreadsheets, and can build and update basic websites and landing pages on Wix. If it keeps the business moving, I'm on it. The tools I work with regularly include Salesforce, GoHighLevel, ActiveCampaign, Canva, CapCut, Wix, Zillow, Redfin, Realtor.com, Google Workspace, Slack, and Meta Business Suite.

I spent 10 years in the BPO industry as a Customer Support Specialist, handling inbound calls, live chats, and emails across a pretty wide range of programs including travel services, technical support, financial accounts, and ride-hailing platforms. That kind of variety taught me how to shift gears fast and still show up for every customer interaction with the same level of care and professionalism. I've consistently hit and exceeded monthly KPIs like CSAT, AHT, and FCR throughout my career, not because I was chasing numbers, but because I genuinely cared about getting things right for the person on the other end. De-escalating tricky situations, communicating with empathy, staying compliant, and finding solutions that actually work were just part of the everyday job for me. If there's one thing a decade in customer support teaches you, it's patience, and I've got plenty of it. I bring a calm, solution-focused approach to every interaction, whether it's a straightforward inquiry or a frustrated customer who just needs someone to actually listen and help.

I'm a certified Emergency Medical Responder through the Philippine Red Cross, and this one's close to my heart because I volunteered during the height of the COVID-19 pandemic. My responsibilities included transporting COVID-positive patients to and from quarantine facilities and hospitals while making sure every safety protocol was properly followed, which during that time was no small thing. Beyond the pandemic response, I also deployed to road accidents, flood incidents, and fire emergencies, and I received training in managing Mass Casualty Incidents. The nature of the work meant I had to be quick on my feet, level-headed under pressure, and ready to provide immediate care in environments that didn't always give you time to think twice. It's a side of my background that doesn't always come up in VA work, but honestly it shaped a lot of how I operate. Staying calm when things get chaotic, prioritizing what matters most, and keeping the people in front of me safe and supported are things I carry into every role I take on.

I've worked as a one-on-one English Tutor for Japanese businessmen looking to level up their communication skills for the professional world. Sessions were always tailored to what each learner actually needed, whether that was nailing presentations, holding their own in meetings, or just feeling more confident in everyday conversations. We covered speaking, listening, reading, and writing with a strong focus on business vocabulary, conversational fluency, and the cultural nuances that textbooks don't always teach. The goal was always practical and real-world ready.