Virtual Assistant & Executive Business Process Analyst

As a Customer Service Representative, I served as the primary point of contact for customers, delivering prompt, courteous, and effective support across various channels including phone, email, and chat. My role involved addressing inquiries, resolving complaints, and guiding customers through processes and services to ensure a positive experience. I worked in a fast-paced environment that required multitasking, empathy, and strong problem-solving skills.

I provided high-level administrative support to executives and management teams, ensuring efficient operation of daily business functions. I handled a wide range of organizational tasks with discretion, professionalism, and attention to detail. My role required strong communication, multitasking, and time management skills to support both strategic and day-to-day needs.

With over three years in the BPO industry, I developed strong expertise in calendar management, supporting executives, managers, and teams in coordinating schedules efficiently. I handled complex calendars across multiple time zones, ensuring meetings, calls, and deadlines were well-organized and aligned with business priorities.

As a Fraud Specialist supporting Google operations, I was responsible for detecting, investigating, and escalating fraudulent activities across Google platforms. My work focused on identifying scams, fake accounts, and suspicious behavior to protect users and maintain platform integrity. I applied strong analytical thinking, policy knowledge, and keen attention to detail to evaluate risks and ensure compliance with Google’s trust and safety standards