Customer Service Representative with Strong Tech Skills, Client-Focused CSR with

Provided phone support as a Customer Service Representative, assisting clients with inquiries, resolving concerns efficiently, and maintaining a professional and empathetic tone to ensure customer satisfaction.

Provided administrative support as a Student Assistant and Office Aid, including clerical tasks, record organization, and assisting faculty and staff. Skilled in Microsoft Office, Google Workspace, and maintaining accurate documentation to support smooth office operations.

Handled customer inquiries with professionalism and empathy, resolved issues efficiently, and used digital tools like Microsoft Office, Google Workspace, and CRM platforms to support excellent client service.

Assisted customers with basic technical issues, provided troubleshooting for computer and mobile concerns, and guided clients in using digital tools and platforms. Proficient in Microsoft Office, Google Workspace, and CRM systems.

Handled customer inquiries with professionalism and empathy, resolved issues clearly, and collaborated effectively with colleagues and clients. Fluent in English, Tagalog, and Waray‑Waray, with strong written and verbal communication skills.

Worked closely with colleagues and supervisors in customer service, administrative, and academic support roles, contributing to team goals, assisting with tasks, and maintaining clear communication to ensure smooth operations.

Managed multiple tasks simultaneously in customer service, administrative, and academic support roles—balancing client inquiries, clerical duties, and team collaboration while maintaining efficiency and accuracy.