I have a Bachelor's degree in Education and have built a strong foundation in customer service through my experience as a Customer Service Representative in the insurance industry. I’ve developed expertise in using insurance management systems and CRMs such as AMS360, Applied Epic, and Salesforce. In addition to day-to-day operations, I have also served as a trainer, helping colleagues learn and effectively use these systems, which has strengthened my communication and leadership skills. I'm also experienced in navigating carriers' websites and systems, processing endorsements, and managing various policy-related tasks with accuracy and efficiency.
As a worker, I want to be known for my reliability, attention to detail, and commitment to delivering excellent service. I take pride in being a quick learner, a supportive tea
Experience: 1 - 2 years
I have strong customer service skills developed through hands-on experience in the insurance industry. I'm skilled at using systems like AMS360, Applied Epic, and Salesforce to manage client accounts efficiently. I consistently provide accurate, timely support, process endorsements, and resolve client concerns with professionalism. As a former trainer, I’ve also helped others improve their system knowledge, reflecting my clear communication and problem-solving abilities.
Experience: 6 months - 1 year
As a trainer for insurance management systems like AMS360, Applied Epic, and Salesforce, I help team members gain confidence and efficiency in using these tools. I simplify complex processes and deliver clear, practical training to support smooth day-to-day operations and team development.
“My life has gotten so much better. It changed my life, and I know it can change yours”
- Lukas Rohler
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