Elah

Customer Service Representative / Customer Engagement Associate

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Overview

Looking for full-time work (8 hours/day)

at $6.64/hour ($1,280.00/month)

Bachelors degree

Last Active

July 7th, 2026 (yesterday)

Member Since

May 12th, 2025

Profile Description

Customer service and digital engagement professional with over three years of experience handling client interactions, resolving inquiries, and contributing to campaign performance. Skilled in cross-functional collaboration, digital platforms, and CRM systems. Known for empathetic communication, attention to detail, and consistent performance against service benchmarks. Open to opportunities where adaptability, clarity, and relationship-building are valued.

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 6 months - 1 year

Provided support for financial services including loans, pensions, and investment products. Maintained over 90% CSAT score throughout tenure. Reduced escalation cases by 10% through accurate and prompt first-contact resolutions. Supported internal process improvement by flagging recurring customer issues.

Customer Support

Experience: 6 months - 1 year

Handled social media inquiries and comments, responding 25�ster than SLA targets. Collaborated with marketing on campaign reviews, contributing to a 12% increase in engagement. Reduced negative sentiment through consistent and empathetic digital communication. Monitored platforms such as Facebook, Twitter, and Instagram using support tools like Intercom and WhatsApp Business

Other Skills

Basic Information

Age: 26

Gender: Female

Website: Sign Up with Pro Account to View

Address: Santa Rosa, Laguna

Tests Taken: IQ
Score: 127: DISC
Dominance: 38
Influence: 14
Steadiness: 36
Compliance: 12: English
C2(Advanced/Mastery)