Administrative support task, calendar & email management

Provided front-line technical assistance to customers for their online accounts, including troubleshooting login issues, password resets, and account access problems. Guided customers through placing and tracking online orders, resolving checkout errors, and addressing payment or promotional code issues. Ensured smooth online shopping experiences by diagnosing and resolving technical problems quickly while maintaining a high level of professionalism and customer satisfaction

Handled end-to-end customer support for one of the largest U.S. retail brands’ e-commerce platforms. Assisted customers with account creation, online login troubleshooting, and password resets. Guided shoppers through the online ordering process, from product selection to checkout, ensuring a seamless purchasing experience. Managed inquiries related to order status, shipping, returns, and exchanges. Collaborated with technical teams to resolve website errors and payment processing issues. Maintained high service levels while balancing technical troubleshooting with exceptional customer care

With over 15 years of experience in customer service, technical and backline support ,I’ve developed strong organizational skills, attention to detail, and the ability to manage multiple tasks efficiently—skills that directly support a productive and reliable virtual assistant role.