Lance

Quality Analyst, Project Management, Technical/Customer Support

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Overview

Looking for part-time work (4 hours/day)

at $4.96/hour ($480.00/month)

High school diploma

Last Active

June 5th, 2026 (3 days ago)

Member Since

April 29th, 2025

Profile Description

Detail-oriented Quality Assurance professional with extensive experience in customer support and Six Sigma
methodologies. Skilled in process improvement, feedback delivery, and quality monitoring across multiple
communication channels. Adept at troubleshooting, problem-solving, and optimizing customer satisfaction.

Top Skills

Customer Support » Technical Support

Experience: 1 - 2 years

Customer Support » Customer Service

Experience: 2 - 5 years

Office and Administration » Quality Assurance

Experience: 2 - 5 years

Monitored and evaluated customer interactions through calls, chats, and live observations. Provided detailed feedback to enhance agent performance and customer satisfaction. Identified process inefficiencies and recommended improvements to boost service quality.

Other Skills

Office and Administration » Data analysis

Experience: 1 - 2 years

Office and Administration » Problem Solving

Experience: 5 - 10 years

Project Management » Process Improvement

Experience: Less than 6 months

Office and Administration » Microsoft 365

Experience: 10+ years

Basic Information

Age: 26

Gender: Male

Website: Sign Up with Pro Account to View

Address: Quezon City, Metro Manila

Tests Taken: IQ
Score: 120: DISC
Dominance: 43
Influence: 10
Steadiness: 11
Compliance: 36: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“For years, I maxed out my hours, got burnt out, and the quality of my work would start to go down. I decided to take the leap, hire correctly, and now it frees up my time to focus on growing the business.”