Nurse | Reliable Virtual Assistant | Admin Support | Email & Calendar Management

I have several years of experience in customer service, handling inquiries, complaints, and account support for pharmaceutical and telecommunications clients. I consistently resolved 80+ customer concerns daily via phone, chat, and email, with a high first-contact resolution rate. I’m skilled in CRM tools, empathetic communication, and problem-solving—always focused on delivering a positive and professional customer experience.

I have experience managing overdue accounts for telecommunications clients, handling up to 80+ accounts daily. I’m skilled in negotiating payment arrangements, improving collection rates, and maintaining client relationships with professionalism and empathy. I utilize CRM systems to ensure accurate records, track performance, and identify high-risk accounts to prevent defaults. My approach focuses on maintaining compliance while prioritizing customer satisfaction.

As a licensed nurse, I have extensive experience in providing compassionate, high-quality care to patients. I’ve assisted with daily activities, monitored vital signs, administered medications, and provided emotional support to patients and their families. My attention to detail, strong communication skills, and ability to follow healthcare protocols ensure that patients receive the best possible care in both clinical and home settings.

While I don’t have direct work experience in social media management, I’ve completed training in content creation, post scheduling, and basic Canva design. I’m familiar with platforms like Facebook, Instagram, and scheduling tools, and I’m eager to apply these skills in a real work setting. I'm a fast learner and committed to delivering consistent and engaging social media support.

I’m skilled in organizing and managing email inboxes, responding to client inquiries, flagging urgent messages, and maintaining clear communication. I can draft professional emails, set up filters and folders, and use tools like Gmail and Outlook to keep correspondence efficient and well-organized. I aim to help busy professionals stay on top of their emails and reduce response delays.

I have foundational knowledge in medical coding, with training in the use of the ICD-10 classification system for accurate documentation and reporting of diagnoses and procedures. My background as a licensed nurse enhances my ability to understand clinical terms and ensure coding accuracy. I’m detail-oriented, familiar with healthcare documentation standards, and committed to maintaining data confidentiality and compliance.