Medical Virtual Assistant | Admin & Customer Support

In technical support, I bring a solid set of skills including effective troubleshooting, clear and empathetic communication, and the ability to explain complex technical concepts in user-friendly terms. I have hands-on experience resolving hardware, software, and network issues across various platforms, ensuring timely and efficient solutions for end users. My strengths lie in managing multiple support tickets, maintaining detailed documentation, and using tools like CRM and ticketing systems to track and resolve issues. I thrive in fast-paced environments, demonstrating patience, adaptability, and a commitment to delivering excellent customer service.

• Ensuring accuracy when reviewing medical records, insurance plans, and prior authorization forms. • Avoiding errors that could delay patient care or insurance approval. • Understanding common diagnoses, procedures (e.g., CPT, ICD-10 codes), and medications to determine the need for authorization. • Familiarity with private insurers, Medicare, and Medicaid policies. • Understanding varying payer requirements for different procedures or treatments. • Clear and professional interaction with physicians, insurance reps, and patients. • Following up on pending authorizations or denials. • Handling multiple authorization requests at once. • Prioritizing urgent cases (e.g., surgery or oncology). • Efficient navigation and data entry. • Adhering to HIPAA and other regulatory guidelines when handling patient information.