Dynamic and results-driven Operations Leader with over a decade of experience spanning BPO management, human resources, and healthcare. Proven track record of driving cross-functional team performance, optimizing operational efficiency, and securing strict SLA/KPI compliance in high-velocity call center environments. A certified Registered Nurse leveraging a unique blend of analytical problem-solving, empathetic leadership, and clinical precision to spearhead talent development, quality assurance, and workforce engagement.
Experience: 5 - 10 years
Team Lead for more than 8 years with 9 months Interim Operations Manager Experience
Experience: 5 - 10 years
Experience: Less than 6 months
Team Lead for more than 8 years
Experience: 2 - 5 years
I do have more than 3 years Sales Experience with AT&T account
Experience: 1 - 2 years
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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