Digital Marketing, Sales and Customer Service

Ready to take on incoming customer inquiries and ready to understand what customers' needs to provide solutions

Along with handling inbound leads, I also do outbound calls to connect with property managers, apartment and building owners, and Airbnb hosts. I reach out to introduce our cleaning services and asking if they are looking for additional vendors such as residential and apartment turnovers to office spaces and short-term rental cleanings. My goal is to build real relationships, understand their needs, and offer solutions that fit. Whether it’s setting up a recurring cleaning schedule or helping with last-minute turnovers, I make sure they know we’re reliable, professional, and easy to work with. Every conversation is a chance to grow our client base and keep our calendar full.

As a Virtual Assistant, I’ve become confident in communicating with clients, exchanging ideas, and learning while we work with especially while supporting the expansion of our service coverage. Clear communication plays a key role in daily decision-making, and I make sure to keep things smooth, organized, and client-focused. I work with a range of tools including Google Workspace, Slack, Jobber, Housecall Pro (HCP), Square, and other communication platforms to manage leads, schedule appointments, handle inquiries, and keep the team aligned. Whether it's responding to customers or making sure a cleaner shows up on time, I’m all about staying connected and keeping operations running efficiently.

I handle sales and lead management through Google Local Services, taking both phone and message leads as they come in. I make sure to respond quickly, ask the right questions, and guide clients through the booking process with a smooth, friendly experience from start to finish. To keep everything organized, I use tools like Jobber for appointments, Slack, and OpenPhone for communication between clients and cleaners. I am making sure every lead is followed up and every appointment is confirmed with cleaners. Whether it’s answering questions or helping someone book the right service, I aim to make communication easy, professional, and efficient.