Customer Support|Executive Assistant|Office Manager

I handle customer support by communicating clearly and professionally during scheduling, rescheduling, and reminders. I confirm details, update the system in real time, and make sure customers feel supported while keeping everything organized.

I handle scheduling, calendars, and follow-ups by keeping everything updated in real time, double-checking details, and setting reminders. I also track follow-ups so nothing gets missed and always stay proactive with any changes to keep things running smoothly.

Experienced in appointment setting within the home security service sector. Proficient in understanding and articulating the value of various security systems and services to potential clients. Skilled in identifying homeowners' needs and scheduling qualified appointments for security consultations.

I use Canva to create and edit visual content like social media posts and presentations. I focus on clean design, brand consistency, and readability, and I can quickly adjust based on feedback

Experienced in video editing within the home renovation and remodeling industry. Proficient in creating engaging renovation videos and marketing materials that highlight project transformations and brand value. Skilled in storytelling, visual composition, and editing techniques to effectively promote services and attract potential clients.

I manage Go High Level by updating client information in real time, removing duplicates, and keeping records organized. I also track follow-ups and interactions to make sure everything is accurate and nothing gets missed.