Mary

Former Airbnb Senior Case Manager |Claims and Mediation Expert| STR Policy| Revi

mark as hired

Overview

Looking for any work (8 hours/day)

at $4.95/hour ($960.00/month)

Bachelor's degree

Last Active

June 29th, 2026 (24 days ago)

Member Since

April 11th, 2025

Profile Description

Are you looking for a partner who truly understands the Airbnb ecosystem from the inside out?

With 6 years of high-level customer service experience, including 2 years as a Senior Case Manager at Airbnb, I specialize in helping hosts protect their listings, maintain high ratings, and confidently handle the more challenging side of hosting.

Having worked directly within Airbnb, I bring in-depth knowledge of the Resolution Center, guest dispute management, and policy interpretation, ensuring your business stays protected at all times. Combined with 4 years in the fast-paced telecommunications industry, I’ve developed strong technical troubleshooting skills and the resilience needed to manage even the most difficult guest situations with professionalism and ease.

What I bring to your hosting business:

• Insider Knowledge: Expert handling of Airbnb policies, refunds, and claims
• Conflict Resolution: Turning challenging guest experiences into positive outcomes
• Efficiency: Tech-savvy, detail-oriented, and experienced in high-volume workflows
• Proactive Management: I don’t just respond, I actively protect and enhance your reputation

Looking forward to working with you!

Top Skills

Professional Services » Management Services » Customer Support Management

Experience: 2 - 5 years

Real Estate » Short Term Rentals » Airbnb

Experience: 2 - 5 years

Customer Support » Customer Service

Experience: 5 - 10 years

Other Skills

Office and Administration » Email Management

Experience: 2 - 5 years

Basic Information

Age: 27

Gender: Female

Website: Sign Up with Pro Account to View

Address: Cebu, 6000

Tests Taken: DISC
Dominance: 41
Influence: 31
Steadiness: 17
Compliance: 11: English
C1(Advanced)