Dedicated and reliable Virtual Assistant with experience in customer service, appointment scheduling, healthcare support, and administrative tasks. Skilled in handling calls,
Experience: 2 - 5 years
Managed emails and responded to inquiries promptly. Performed data entry and maintained accurate records. Assisted with scheduling and coordination tasks. Prepare reports and organized information. Followed procedures and handled tasks independently. Worked under pressure while maintaining accuracy.
Experience: 2 - 5 years
Provided customer support through phone, email, and chat, assisting clients with inquiries, account issues, and service requests. Handled high-volume interactions daily while maintaining professionalism, empathy, and efficiency. Resolved customer concerns promptly, ensuring high satisfaction and positive experience. Accurately documented cases and updates using CRM systems for proper tracking and follow-up. Met and exceeded performance metrics including quality assurance, response time, and productivity goals. hallenging situations by actively listening and offering clear, effective solutions. Collaborated with internal teams to ensure timely resolution of complex issues.
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 6 months - 1 year
Experience: 1 - 2 years
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Gaurab - Adhikari
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