Customer Service & Client Care Specialist | Admin Support

Manage a high volume of customer inquiries. Handled an average of 50-80 customer emails per day using Salesforce. Resolved customer concerns related to their bookings, cancellations of flights, schedule changes.

I set appointments and manage calendar, make meeting arrangements, and send reminders and follow-ups for important meetings and events

I have over 9 years of experience in customer service and administrative support handling US customers through phone, email, and chat support. I’ve worked in healthcare, airline, retail, and streaming accounts, assisting customers with inquiries, scheduling, account concerns, follow-ups, and real-time support while maintaining professionalism and empathy. I also have experience using CRM tools like Salesforce and Zendesk, handling multitasking in fast-paced environments, updating records, and making sure customers feel heard and properly assisted.

I have experience in office and administrative support, including email management, scheduling, calendar coordination, documentation, data entry, CRM updates, and organizing records. I’ve supported daily operations in fast-paced environments while making sure tasks were completed accurately and on time. I’m also comfortable using Google Workspace, Microsoft Office, Salesforce, Zendesk, and other productivity tools to stay organized and efficient.

Organize hotel reservations, travel insurance, car hire, meeting venues, and other necessary services