Customer Support & Technical Support Specialist | Email & Chat Support | Virtual

- Handled 60+ customer inquiries per day via email, consistently meeting response time SLAs. - Improved customer satisfaction by resolving order, return, and warranty issues with 98?curacy. - Contributed to team KPI success by maintaining top 10% QA scores for communication clarity.

- Resolved 50+ daily POS register issues (hardware, software, connectivity), reducing downtime and ensuring smooth store operations. - Achieved an average resolution time of under 15 minutes, improving store staff efficiency. - Recognized for maintaining a 95% first-call resolution rate on technical escalations.

- Increased average order value by 15% through upselling and personalized recommendations. - Handled 100+ inbound calls per shift, maintaining above-target conversion rates. - Recognized as a top-performing sales agent in monthly sales leaderboard.

- Consistently achieved 120% of monthly sales targets by qualifying leads effectively. - Boosted conversion rates by tailoring product recommendations to customer needs. - Ranked among the top 5 sales associates for consecutive months.

Skilled in managing inboxes by organizing emails, filtering priorities, responding promptly, and flagging important messages. Experienced in drafting professional replies, maintaining zero inbox, and ensuring clients never miss critical updates or opportunities.

Experienced in handling end-to-end travel arrangements including flight research, hotel bookings, itinerary planning, and coordinating schedules. Detail-oriented in comparing options, ensuring cost efficiency, and aligning travel plans with client preferences.

Experienced in managing social media accounts by creating engaging content, scheduling posts, monitoring interactions, and analyzing performance to boost online presence and audience engagement.

Skilled in creating clear and detailed Standard Operating Procedures (SOPs) to document workflows, improve efficiency, and ensure consistency across tasks and processes.

Proficient in organizing and maintaining calendars by scheduling meetings, managing appointments, and preventing conflicts. Skilled at prioritizing tasks, setting reminders, and ensuring smooth daily workflows for executives.

I have over 12 years of experience delivering excellent customer service for U.S.-based clients in fast-paced environments. I specialize in handling voice, email, and chat support—resolving order issues, answering inquiries, and ensuring smooth post-sale experiences. I'm known for being patient, empathetic, and solution-oriented, with a strong focus on customer satisfaction and professionalism in every interaction.