Profile Description
Hello! My Name is ---------- . I am a dedicated and results-driven professional with 7+ years of combined experience in customer service, technical support, and inbound/outbound sales within the BPO industry, followed by hands-on work as a Social Media Manager and dropshipping operator. My BPO background has strengthened my communication skills, sales techniques, problem-solving abilities, and confidence in engaging with diverse customers. I’ve handled product inquiries, technical troubleshooting, catalogue-based sales, order management, and appointment coordination—consistently meeting KPIs while delivering an exceptional customer experience.Transitioning into social media management, I applied the same customer-first approach to building strong online communities and driving digital growth. I’ve managed content calendars, created trend-driven strategies, produced high-engagement posts, and analyzed performance metrics to optimize visibility and conversions across Instagram, Facebook, and X (Twitter).Recently, I’ve expanded my skill set further by working as a Real Estate Virtual Assistant and Cold Caller, where I generate and qualify motivated seller leads through high-volume outbound calling. I handle prospect outreach using CRM and dialer systems such as CallTools, Mojo Dialer, and GoHighLevel, ensuring accurate lead tracking, follow-ups, and pipeline updates. My role includes engaging homeowners, identifying their selling motivation, collecting property information, and scheduling appointments for acquisition managers. I support overall real estate operations through effective communication, data management, and consistent lead nurturing.What I Bring to Businesses & Creators:Strategic content planning and creationCommunity-driven engagement and audience growthConsistent branding across IG, FB & XTrend monitoring and strategy adaptationAnalytics and performance reportingCustomer-focused communication that convertsDropshipping order coordination & supplier managementLead generation & cold calling (Real Estate VA)CRM management and appointment settingWith strong experience across customer service, sales, social media strategy, real estate support, and dropshipping operations, I bring a well-rounded, professional approach to helping brands grow, streamline processes, and build meaningful customer relationships.