Shaveh
Virtual Assistant |Lead Generation, Appointment Setting
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $5.04/hour ($960.00/month)
Associates degree
Last Active
June 10th, 2026 (4 days ago)
Member Since
April 2nd, 2025
Profile Description
I am a versatile professional with over 10 years of experience spanning IT support, customer service, sales, team management, and appointment setting. Throughout my career, I have honed my skills in troubleshooting technical issues, delivering exceptional customer experiences, driving sales growth, and leading high-performing teams.
My expertise includes managing travel bookings, resolving billing inquiries, upselling services, and optimizing team performance to achieve KPIs. Additionally, I have extensive experience in Cold Calling, Lead Generation, and Appointment Setting, where I specialize in negotiating with prospects, handling objections, and scheduling quality appointments.
I am proficient in GoHighLevel,
I pride myself on being adaptable, detail-oriented, and results-driven, always bringing a proactive and client-focused approach to every role I take on.
Top Skills
Customer Support » Technical Support
Experience: 5 - 10 years
Customer Support » Sales Support » Hotel Booking
Experience: 2 - 5 years
Customer Support » Sales Support » Flight Booking
Experience: 2 - 5 years
Other Skills
Real Estate » Appointment Setting
Experience: 6 months - 1 year
Real Estate » Cold Calling
Experience: 1 - 2 years
Customer Support » Email Support
Experience: 6 months - 1 year
Escalation specialist Tier 3 Handle complex Tier 2 & Tier 3 escalations requiring advanced investigation and decision-making Review and resolve issues involving logistics, delayed shipments, missing packages, and delivery disputes Provide escalated email support with clear, professional, and policy-aligned communication Investigate account and payment issues, including refunds, billing discrepancies, and payment failures Verify customer claims by checking system logs, order history, tracking data, and transaction records Coordinate with internal teams such as Logistics, Payments, and Customer Support to resolve cases Correct or override Tier 1 decisions when necessary based on evidence and company policies Document all actions and resolutions accurately for back-office reporting and case tracking Identify recurring issues and suggest process improvements to reduce escalations Ensure all escalated cases meet quality standards and are completed within SLA
Customer Support » Sales Support » Lead Generation
Experience: 1 - 2 years
Basic Information
- Age
- 33
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Davao, Davao del Sur
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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