Christopher
Customer Support Manager & Support Operations Specialist|Retention, Process Impr
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $6.90/hour ($1,328.00/month)
Bachelors degree
Last Active
June 4th, 2026 (7 days ago)
Member Since
April 1st, 2025
Profile Description
I am a Customer Support and Customer Success professional with 10+ years of experience in customer service, billing, and support operations. I help businesses manage customer inquiries, improve support workflows, reduce repeat issues, and handle sensitive cases with professionalism and care.
My experience includes customer support and inbox handling, ticket triage and escalation routing, billing inquiries, refunds, cancellations, reinstatements, retention and save attempts, SOP creation, templates, documentation, QA, and process improvement.
In my recent work, I have handled day-to-day support operations, improved response consistency through SOPs and playbooks, supported retention-focused customer conversations, and helped reduce repeat contacts by improving documentation and handoffs.
I am organized, dependable, detail-oriented, and comfortable working in fast-paced environments. I communicate clearly, follow processes well, and focus on creating a smooth experience for both customers and internal teams.
My goal is to help businesses provide better support while keeping operations efficient, structured, and customer-focused.
Top Skills
Customer Support » Email Support
Experience: 2 - 5 years
Provided professional email and chat support by responding to customer inquiries, resolving account and billing concerns, handling refunds and cancellations, and guiding customers through next steps clearly and efficiently. Managed support tickets with accuracy, maintained detailed documentation, escalated complex cases when needed, and ensured timely follow-up to improve customer satisfaction. Consistently delivered clear, empathetic, and solutions-focused communication while supporting smooth day-to-day customer service operations.
Customer Support » Customer Relationship Management
Experience: 5 - 10 years
Office and Administration » Regulatory Compliance
Experience: 1 - 2 years
Other Skills
Customer Support » Sales Support » Account Retention
Experience: 5 - 10 years
Accounting » Accounts Receivable » Billing
Experience: Less than 6 months
Accounting » Accounts Receivable » Collection
Experience: Less than 6 months
Marketing » Sales » Order Management
Experience: 6 months - 1 year
Basic Information
- Age
- 38
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Mandaluyong, NCR
- Tests Taken
- IQ
- Score: 108
- English
- C2(Advanced/Mastery)
- Government ID
- Sign Up with Pro Account to View
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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