Experienced Administrative & Customer Support Specialist

Experienced in email support for telecom and sales accounts, handling customer inquiries, issue resolution, and back-office tasks efficiently. Skilled in providing clear, professional communication to ensure customer satisfaction.

As a Customer Service Representative, I have handled multiple accounts, including telecom, sales, and back-office support. I have assisted diverse customers, honed my time management skills, and stayed highly organized in fast-paced environments.

As an Administrative Professional, I managed executive tasks, including email and calendar management, for the New York Safety Council and Metrix Courses. I coordinated schedules, handled communications, and ensured smooth daily operations with efficiency and organization.

​As a Social Media Manager, I am responsible for developing and implementing strategies to enhance brand visibility and engagement across various platforms. This involves creating and curating content, monitoring social media trends, analyzing performance metrics, and engaging with our online community to foster positive relationships. My goal is to align our social media presence with the company's objectives, ensuring consistent and effective communication with our audience. ​ Although I am new to this role, I am actively learning and developing the necessary skills to effectively manage our social media channels and contribute to the company's success.

As an appointment setter, I have scheduled quotes and outbound sales calls efficiently, ensuring seamless coordination between clients and sales teams. My experience in email and calendar management, along with customer service in telecom and sales accounts, has strengthened my communication, organization, and time management skills. I excel at handling inquiries, following up with prospects, and setting appointments to drive business growth.

I have effectively managed calendars for executives, ensuring seamless scheduling and time optimization. Through my experience with the New York Safety Council and Metrix Courses, as well as in customer service and email support, I have honed my organizational skills, attention to detail, and ability to prioritize tasks. My adaptability and strong communication skills allow me to coordinate meetings, deadlines, and commitments efficiently.

I have extensive experience in email management, ensuring clear, professional, and timely communication. From handling customer inquiries in telecom and sales accounts to managing executive emails for the New York Safety Council and Metrix Courses, I have developed strong organizational and prioritization skills. My attention to detail and time management allow me to efficiently sort, respond to, and follow up on important emails, keeping workflows smooth and organized.