Overview
Looking for full-time work (8 hours/day)
at $3.32/hour ($640.00/month)
Bachelors degree
Last Active
July 7th, 2026 (4 days ago)
Member Since
March 30th, 2025
Profile Description
Results-driven Customer Support Specialist focused on optimizing First Call Resolution (FCR) and reducing Average Handle Time (AHT). Highly proficient in technical troubleshooting, SLA compliance, and account management. Adept at navigating complex databases and digital tools to provide accurate solutions. Recognized for excellence in de-escalation techniques and consistently exceeding performance KPIs in fast-paced, target-driven settings.
Top Skills
Marketing » CRM » Salesforce
Experience: 1 - 2 years
Customer Support » Customer Service
Experience: 2 - 5 years
Human Resources » Workforce Management
Experience: 6 months - 1 year
Other Skills
Marketing » Content Creation » Social Media Content Creation
Experience: Less than 6 months
Marketing » Social Media Management
Experience: Less than 6 months
Professional Services » Management Services » Customer Support Management
Experience: 1 - 2 years
Office and Administration » Google Sheets
Experience: 2 - 5 years
Professional Services » Management Services » Bpo Operations Management
Experience: 6 months - 1 year
Virtual Assistant
Experience: Less than 6 months
Basic Information
- Age
- 22
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro Manila
- Tests Taken
- IQ
- Score: 114
- DISC
- Dominance: 2
- Influence: 3
- Steadiness: 3
- Compliance: 4
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
“They are definitely a valuable part of your business for all kinds of reasons.”
- Steven Rapposelli
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