Erneida
E-commerce Customer Service Team Lead | Virtual Assistant | BPO QA Specialist
With Timeproof
Overview
Looking for full-time work (8 hours/day)
at $9.91/hour ($1,920.00/month)
Bachelors degree
Last Active
June 3rd, 2026 (5 days ago)
Member Since
March 29th, 2025
Profile Description
Hi, I'm Erneida. I have 20+ years of customer service experience and 10+ years supporting e-commerce businesses.
I can help with:
• Customer Support
• E-commerce Customer Service Team Leadership
• Team Coaching, Support & Performance Monitoring
• Customer Escalations & Issue Resolution
• Quality Assurance & Ticket Reviews
• KPI Tracking (CSAT, Response Time & Productivity)
• Order Tracking, Returns, Refunds & Exchanges
• Subscription Management
• Shopify Store Support • Help Scout, Gorgias, Zendesk & Richpanel
• ShipStation & 3PL Coordination
• Data Entry, Online Research & Administrative Tasks
I've worked with high-volume e-commerce brands, supporting customers, leading teams, and helping ensure smooth day-to-day operations.
If you're looking for a reliable customer support professional, team lead, or virtual assistant who can represent your brand professionally and work independently, I'd love to help.
Top Skills
Customer Support » Ecommerce » Shopify
Experience: 5 - 10 years
Customer Support » Customer Service
Experience: 10+ years
Customer Support » Ecommerce » B2C
Experience: 5 - 10 years
Other Skills
Professional Services » Management Services » Call Center Operations Management
Experience: 5 - 10 years
Customer Support » Technical Support
Experience: 5 - 10 years
Office and Administration » Team Leadership
Experience: 5 - 10 years
Virtual Assistant
Experience: 2 - 5 years
E-Commerce » Order processing » Order Fulfillment
Experience: 5 - 10 years
Basic Information
- Age
- 44
- Gender
- Female
- Website
- Sign Up with Pro Account to View
- Address
- Tests Taken
- None
- Government ID
- Sign Up with Pro Account to View
“I have one of the best VAs I've had in a long time...she's been amazing”
Davonna Willis
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