Current Employment Status:
Hired Full Time on Feb 4, 2019

9294e 80089841d0ddbc09f0

Community Manager and eCommerce Support

70 ID PROOF
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EXPECTED SALARY
Php 70,000.00/month
( $1,307 USD )
EDUCATIONAL ATTAINMENT
Post-graduate degree (Masters, Doctorate, etc.)
AVAILABILITY
40 hrs/wk
( $7.56 USD/hr )
EXPERIENCE OVERVIEW
12 years of diverse experience in Customer Service, Market Research, Lead Generation and Article Writing
BASIC INFORMATION
Age:
37
Gender:
Female
Tests Taken:
IQ
Score:  125

DISC
Dominance:0%
Influence:23%
Steadiness:53%
Compliance:25%

English
 C2(Advanced/Mastery)
Last Active:
January 30th, 2023 (yesterday)
Member Since:
February 23rd, 2017
SKILL SUMMARY

I’m a Community Manager and Customer Care Specialist with a strong background in providing world-class customer support for companies and businesses who needs an expert in giving value in providing prompt, professional and friendly service, writing product description and other onsite writing, market research, email marketing and lead generation. I am still open to any opportunity where I could assist companies and business owners who would need my expertise in providing marketing and customer support through email and chat. I have used tools like Zendesk, Salesforce, WordPress, ASANA, ManyChat, Klaviyo, Mailshake, Airtable, Metabase and Upgrade to see actual info.
Feel free to get in touch with me if you need help with the following skills & talents:
EMAIL SUPPORT by providing excellent customer service in a personable voice helping customers with cancellation, refund and other concerns using Zendesk or Gmail Streak.
• CHAT SUPPORT in a prompt, professional and friendly manner answering inquiries and questions about orders and products.
EMAIL MARKETING by writing personalized emails to engage previous customers for reorders.
•BRAND AND PRODUCT DESCRIPTION by creating clear, precise and informative description to supply customers with details around the features and benefits of the product so they're compelled to buy.
•ORDERS FULFILLMENT with efficiency and attention to details making sure of the business accurate order process flow.
• LEAD GENERATION by obtaining prospective clients through different social media platforms & research tools such as LinkedIn, hunter.Upgrade to see actual info Facebook & Google Search..
Feel free to connect and send me a message for job opportunities and business partnership.

WORKER SKILLS
TOP SKILLS
  • Research
  • Email Marketing
  • Lead Generation
  • Community Forum Moderation
  • Email Support

Office & Admin (Virtual Assistant)
EXPERIENCE

Virtual Assistant Skills: Flexible Administrative Skills / Data Entry / Sales and Marketing / Internet Research / Article writing / Expertise in Google products, Microsoft offices and other Virtual Assistant software tools

SKILL RATING
  • Research

Sales and Marketing
EXPERIENCE

Marketing Research / Lead Generation / Telemarketing / Cold Calling

SKILL RATING
  • Email Marketing
  • Lead Generation

Customer Service & Admin Support
EXPERIENCE

Customer Service Skills: Clear Phone, Email and Live Chat Communication / Situation Evaluation and Attentiveness / Empathy Ability / Persuasion Skills / Time Management and Flexibility / Closing Ability

SKILL RATING
  • Community Forum Moderation
  • Email Support

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