Jay

Customer Service Specialist | Onboarding Expert | CRM & Chat Support | 2+ Years

With Timeproof

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Overview

Looking for full-time work (8 hours/day)

at $3.15/hour ($608.00/month)

Associates degree

Last Active

July 5th, 2026 (3 days ago)

Member Since

March 24th, 2025

Profile Description

Hello! I'm a Customer Service and Onboarding Specialist with 4+ years of experience delivering high-quality support to global clients across e-commerce, telecom, healthcare, recruitment, and short-term rental industries.

I consistently exceed KPIs, maintain 90–95%+ CSAT, and handle 50–100+ daily interactions across chat, email, and phone while ensuring efficiency and accuracy. I bring strong experience in customer retention, account management, and sales with a proven ability to close deals and improve customer loyalty.

I’m highly skilled in CRM systems such as Salesforce, Freshdesk, and GoHighLevel, and I have hands-on experience with Hostaway, managing guest communication, bookings, and issue resolution for short-term rentals.

What sets me apart is my ability to combine speed, quality, and customer experience I don’t just answer inquiries, I solve problems, retain customers, and add value to the business.

If you're looking for someone reliable, proactive, and results-driven who can represent your brand professionally and deliver measurable results, I’m ready to contribute.

Top Skills

Customer Support » Sales Support » Mobile Service

Experience: 2 - 5 years

Sales Support specialist with experience assisting clients through chat, email, and phone. Skilled in handling inquiries, resolving issues, promoting products and services, and supporting mobile service accounts while maintaining customer satisfaction and efficiency.

Customer Support » Customer Service

Experience: 2 - 5 years

I have experience handling customer inquiries, resolving issues, and providing support through chat, email, and phone while maintaining high customer satisfaction and efficiency.

Human Resources » Onboarding

Experience: 1 - 2 years

I am focused on guiding new clients or candidates through the onboarding process, ensuring all requirements are completed accurately, providing clear instructions, and delivering a smooth and positive experience from start to finish.

Other Skills

Basic Information

Age: 28

Gender: Female

Website: Sign Up with Pro Account to View

Address: Antipolo, Rizal

Tests Taken: DISC
Dominance: 50%
Influence: 7%
Steadiness: 13%
Compliance: 30%: English
C2(Advanced/Mastery)

Government ID: Sign Up with Pro Account to View

“I have found someone who is smart, has a great work ethic and is easy to work with.”