Service Delivery Manager|Virtual Assistant|Customer Service 

Overview

Looking for full-time work (8 hours/day)

at $7.00/hour ($1,232.00/month)

Associates degree

Last Active

May 23rd, 2024 (6 days ago)

Member Since

February 22nd, 2017

Profile Description

I’m a service delivery manager with over 15 years of experience
in a BPO setting. I have a solid background in providing customer service both via
phone and email with experience in different CRM tools such as Salesforce.  
The last role I held as a service delivery manager allowed
me to gain experience in overseeing diverse teams. I have comprehensive skills in
process improvement, adept in conducting analyses via Microsoft Excel, managing
and executing operations to ensure appropriate risk management, business
planning, efficiencies, and decision-making. I have assisted in the development of
KPIs, business review presentations using PowerPoint, generating invoices, and
several other administrative tasks.
Apart from this, I am an ambitious problem solver who has
a passion for online business. I was able to grow my business from the ground up
with now over 7,Upgrade to see actual info followers by utilizing Facebook ads and managing content
creation to increase engagement. Besides job-specific tasks, I take pride of my reliability. People can depend on me to deliver what is expected. I am very proactive and always has the initiative to learn new things and recommend strategies to help
the company that I am connected with.

Outlined are the skills that I can offer:  
English tutorial - experienced in teaching Korean students to learn the English language.
Microsoft Word and Excel; Excel 8/10 – experienced in maintaining trackers and automating data for efficiency.
Service delivery manager– experienced in spearheading a project, managing people, managing admin task for staff. 
Transcriber – experienced in transcribing.
Excellent written/oral communication
Has experience in research