Medical Assistant and CSR | 5 years of experience

Customer Service Representative experience assisting US clients, managing customer concerns, and ensuring timely and effective resolution while maintaining high service standards.

AR Specialist supporting US healthcare accounts, managing DME claims processing and assisting patients/clients in understanding EOBs and denial reasons.

Administered billing functions for US clients, including invoice preparation, payment reconciliation, and investigation of discrepancies and outstanding or missing payments to ensure financial accuracy and client satisfaction.

I am skilled in providing technical support by assisting customers with clear information, resolving basic issues, and guiding them in using or selecting suitable products. I communicate effectively and ensure users understand product features and proper usage.

Over six months of experience in data entry and encoding, ensuring accurate input, organization, and maintenance of data records.

Experience in managing end-to-end order processing, handling customer compensation cases, processing refunds, resolving complaints efficiently, and coordinating product returns and exchanges in a U.S.-based retail brand environment.

Collection specialist working with US clients, skilled in payment negotiations, account follow-ups, and reducing outstanding balances.

Handled inbound sales inquiries by responding to customer questions, identifying needs, recommending suitable solutions, and converting qualified leads into sales while maintaining strong customer service.