Kristopher

Training Manager | QA & Content Moderation Leader | 10+ Years BPO | Remote-Ready

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Overview

Looking for full-time work (8 hours/day)

at $6.15/hour ($1,181.82/month)

Bachelors degree

Last Active

June 28th, 2026 (yesterday)

Member Since

March 20th, 2025

Profile Description

With a strong foundation in information technology and over 10 years of experience spanning technical support, training leadership, and quality operations, I bring a skill set that bridges hands-on technical troubleshooting, data-driven decision-making, and people management.

I began my career as a Technical Support Specialist, supporting US cable, internet, and TV customers. This gave me a solid foundation in network diagnostics, systems troubleshooting, and structured problem-solving — skills I've carried into every role since. I also took part in CCNA training and, despite not completing the full program, ranked #2 in my class on the training assessment.

My career then moved into training leadership: Senior Trainer, Senior Training Supervisor, and most recently Training Manager, where I led teams of 8–15 trainers across content moderation and retail programs for US clients. I built KPI reporting dashboards in Excel, ran training needs analyses, and managed quality metrics including accuracy, precision and recall, CSAT, and NPS.

Most recently, I worked as a remote technical support agent for a US MVNO (mobile carrier), handling activations, billing, and device/network troubleshooting in a fully chat-based, work-from-home environment — keeping my technical and customer-facing skills sharp.

I'm based in the Philippines and experienced working remotely with international, US-based teams. I'm equally comfortable in training/QA leadership roles or technical/IT support roles, and I bring structure, technical curiosity, and strong communication to either.

Top Skills

Customer Support » Technical Support

Experience: 2 - 5 years

I started my career as a technical support representative and worked my way to become a trainer. I supported Internet Service Providers, Mobile Network Providers, and Business Internet Providers.

Coaching » Training and Development

Experience: 5 - 10 years

I started as a Technical Support Specialist, developing critical thinking, troubleshooting, and problem-solving skills. My passion for knowledge-sharing led me to training, where I advanced from Trainer to Senior Trainer, supporting technical support, retail, and telecommunications programs. This role enhanced my leadership, facilitation, and coaching skills while exposing me to cross-functional operations. I later transitioned to content moderation, first as a Senior Trainer before being promoted to Senior Training Supervisor. In this role, I led curriculum development, data analysis, and process optimization, managing training needs across multiple business lines. This strengthened my expertise in performance monitoring, impact analysis, and stakeholder collaboration, ensuring training programs aligned with operational goals.

Virtual Assistant

Experience: 1 - 2 years

I have worked as a virtual assistant for an Australian manpower services company. My core responsibilities are related to lead generation to help the company reach clients in order to reach its goal.

Other Skills

Office and Administration » Data Analytics

Experience: 2 - 5 years

While this is not my core function as a Training Lead, part of my daily rigor is to measure training effectiveness. To accomplish this, I developed skills in identifying areas for improvement using data and identifying actionable solutions to improve performance.

Basic Information

Age: 37

Gender: Male

Website: Sign Up with Pro Account to View

Address

Tests Taken: None

Government ID: Sign Up with Pro Account to View

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