E-COMMERCE VIRTUAL ASSISTANT |CUSTOMER SUPPORT SPECIALIST | HEALTHCARE SUPPORT P

• Provided email-based customer support for a Shopify supplement brand, assisting customers with order updates, shipment tracking, subscriptions, refunds, and account inquiries. • Coordinated with suppliers and fulfillment partners to resolve order concerns and obtain shipping updates. • Managed order modifications, customer information updates, subscription changes, and refund requests while maintaining accuracy and efficiency. • Assisted with Shopify store administration and maintained customer records to ensure a seamless customer experience. • Utilized Shopify, Gorgias, Richpanel, Zendesk, Loop Returns, and Seal Subscriptions to manage customer interactions and support operations.

I have experience in healthcare support, where I assisted with medical insurance verification, coordinated with providers, and maintained accurate patient records. I handled sensitive information with confidentiality and ensured that processes were completed efficiently to support both patients and healthcare teams.

I have over two years of experience as a Customer Service Representative, where I learned how important it is to listen, communicate clearly, and handle concerns with patience. My role involved assisting customers through calls and chats, resolving issues, and making sure they felt supported and valued. This experience strengthened my ability to stay calm under pressure, multitask, and provide solutions in a professional and empathetic way.

I have experience in data entry within the healthcare field, where accuracy and attention to detail are very important. My role included entering patient information, updating medical records, and verifying insurance details. I made sure all data was complete, confidential, and correctly recorded to support smooth healthcare operations.

I have experience handling email management, including organizing inboxes, filtering messages, prioritizing important emails, and responding promptly to client or customer inquiries. I make sure communication stays clear, timely, and professional while keeping everything well-organized.

I have experience providing administrative support, such as managing schedules, organizing files, preparing reports, and keeping records accurate and up to date. I focus on staying organized, meeting deadlines, and making sure daily operations run smoothly.

I have experience in scheduling, including setting up appointments, coordinating meetings, and sending reminders. I make sure schedules are well-organized, avoid conflicts, and run smoothly for both clients and teams.

I have experience in calendar management, including scheduling appointments, organizing meetings, sending reminders, and avoiding conflicts. I make sure schedules are well-organized so everything runs on time and smoothly.