Hi, I’m your next dependable right-hand! With solid experience as a Virtual Assistant specializing in Real Estate, Admin Support, and Customer Success, I’ve had the privilege of supporting real estate professionals, property managers, and busy entrepreneurs, I bring sharp attention to detail, genuine care for your clients, and the drive to keep operations running smoothly behind the scenes.
Whether it’s managing inboxes, screening applications, scheduling showings, or making warm follow-ups. I’ve done it all with a smile:)
Tools I use: AppFolio, Google Workspace, Dotloop, Canva, CRM systems, RingCentral
Phone-based, chat, and
Organized, resourceful, and results-driven (with a touch of creativity)
Let’s create space for you to grow your business. I’ll handle the rest.
Experience: 6 months - 1 year
- Cold-called buyers and sellers to generate leads. - Followed up to nurture relationships and close deals. - Managed rental collections and negotiated payment plans. - Assisted with evictions, handling documentation and notices. - Updated CRM with client and property details. - Supported agents with administrative tasks.
Experience: 2 - 5 years
**Customer Support & Service Specialist** - Assisted with orders, refunds, exchanges, and product inquiries. - Handled billing, discounts, promotions, and escalations. - Provided chat/email support for tracking and delivery issues. - Troubleshot technical issues for e-learning and telecom services. - Assisted with account setup, billing, and subscription management. - Scheduled appointments, processed service requests, and upsold plans.
Experience: 1 - 2 years
Handled inbound and outbound calls for mobile, internet, and cable service inquiries. Assisted customers with troubleshooting connectivity issues, device activation, and plan upgrades. Resolved billing disputes, payment concerns, and contract inquiries. Processed service requests, such as new installations, cancellations, and transfers. Upsold additional features like data add-ons, streaming bundles, and international plans.
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Judy Bass
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