Overview
Looking for full-time work (8 hours/day)
at $4.97/hour ($960.00/month)
Bachelors degree
Last Active
July 2nd, 2026 (7 days ago)
Member Since
March 17th, 2025
Profile Description
I bring over 10 years of experience in the BPO industry specializing in customer support, quality assurance, and account retention. I started as a Customer Service Representative and was promoted to Subject Matter Expert, where I assisted agents with escalations, training, and process improvement. Most recently, I worked as a Quality Assurance Analyst evaluating calls and chats for onshore agents to ensure service excellence and compliance.
Top Skills
Customer Support » Phone Support
Experience: 5 - 10 years
Exhibits excellent communication skills in a customer service environment.
Office and Administration » Computer Literacy
Experience: 10+ years
Has a high level of proficiency in computer literacy.
Office and Administration » Quality Assurance
Experience: 1 - 2 years
My tasks are to evaluate agents' calls and chats in accordance with the company's rules and regulations. I am also responsible for handling administrative tasks required by the clients.
Other Skills
Customer Support » Sales Support » Account Retention
Experience: 2 - 5 years
Skilled retention specialist for a satellite radio provider for almost 4 years.
Office and Administration » Quality Assurance
Experience: 2 - 5 years
Basic Information
- Age
- 34
- Gender
- Male
- Website
- Sign Up with Pro Account to View
- Address
- Quezon City, Metro-manila
- Tests Taken
- IQ
- Score: 123
- DISC
- Dominance: 37
- Influence: 6
- Steadiness: 31
- Compliance: 26
- English
- C1(Advanced)
- Government ID
- Sign Up with Pro Account to View
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Clearman Lawyers
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