9f8 b284d10dc00 d

 Tech Support|IT Helpdesk|Network Engineer|MSP Support

99 ID PROOF
Verified
Timeproof:
EXPECTED SALARY
Php 95,000.00/month
( $1,910 USD )
EDUCATIONAL ATTAINMENT
Information Systems Management
AVAILABILITY
40 hrs/wk
( $11.04 USD/hr )
EXPERIENCE OVERVIEW
12 Years in IT and Customer Service
BASIC INFORMATION
Age:
32
Gender:
Male
Location:
General Trias City, Cavite
Tests Taken:
IQ
Score:  124

DISC
Compliance:6
Dominance:45
Influence:29
Steadiness:22

English
 C2(Advanced/Mastery)
Last Active:
2021-10-20
Member Since:
2017-02-17
SKILL SUMMARY

Technical Support / IT Helpdesk / Remote Desktop Engineer(MSP) / IT Engineer

Hello there! My name is Ixzbg. I am a passionate IT professional with more than 12 years of experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate). 
I've worked as Senior Remote Desktop support for several MSP in the US that provides technical and helpdesk support for both MAC and Windows in a consumer and business environment.
I've used several remote control software like LogMeIn Rescue, BOMGAR, Teamviewer, GoToAssist, Anydesk, Splashtop Business Access, and Solarwinds N-Able MSP Anywhere.
Since I started working in Upwork, I have gained IT Helpdesk  knowledge in:
Ticketing system:- Datto AutoTask PSA- ServiceNow- Siebel / Dellserv- Freshdesk- Zoho Desk- Jira
RMM:- Datto RMM- LogMeIn Central- Solarwinds RMM
Remote Control software:- Splashtop- LogMeIn- Anydesk-GoToAssist- BOMGAR- TeamViewer- Solarwinds N-Able MSP Anywhere
Knowledge Management System:- IT Glue- Service Now KB- Confluence
File-Sharing:- One Drive- Sharepoint- Google Drive / Drive Filestream
Backup Solutions:- Carbonite- Box / Dropbox- OneDrive- Acronis- Veeam- Nakivo Backup
AV, Firewall and anti-spam:- Sonicwall- Fortinet- Threat locker- Sophos- Malwarebytes- Todyl- Webroot
Database Servers:- Microsoft SQL Server 2019- Microsoft SQL Server 2008
My troubleshooting skills are but are not limited to:- Gsuite administration / Migration- O365 administration / Migration- Azure administration- VM administration- Online/Cloud Backup Management- Image Backup- Synology NAS backups administration- Active Directory Management- Server Administration- Patch Management- Virus monitoring and removal - make sure that antivirus threat definitions are up to date- PC Hardware troubleshooting and maintenance- Multi-function Printer setup and troubleshooting- Software installation and compatibility troubleshooting- File or folder permission management- Network Troubleshooting- Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall

I am friendly with an upbeat attitude, and because of this, I can work with a diverse group of people and adapt well to changes and pressures in the workplace. I have strong problem-solving and analytical skills, am highly trainable and am a fast learner. I am confident that I'm able to provide excellent and top-notch support, reliability and, from there, promote growth to your business.
???? My Skills:
??Remote Desktop Support (MSP)?? Onboarding and software integration?? Point of Sale and Kiosk Installation?? Hardware and Software Support?? Advanced Networking?? QA and Regression Testing

???? My Experience:? 5 year  -   Remote Desktop Support (MSP)? 5 years -  POS / Kiosk B2B Software Support? 4 years -  IT Helpdesk / Technical Support? 4 year  -   Consumer/End-User Support

WORKER SKILLS
TOP SKILLS
  • Data Entry
  • Quality Assurance
  • Tutoring Teaching
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support
  • Medical Services

Office & Admin (Virtual Assistant)
SKILL RATING
  • Data Entry
  • Quality Assurance

English
SKILL RATING
  • Tutoring Teaching

Customer Service & Admin Support
SKILL RATING
  • Community Forum Moderation
  • Content Moderation
  • Customer Support
  • Email Support
  • Phone Support
  • Social Media Moderation
  • Tech Support

Professional Services
SKILL RATING
  • Medical Services

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