Tech Support|IT Helpdesk|Network Engineer|MSP Support

Overview

Looking for full-time work (8 hours/day)

at $22.00/hour ($3,872.00/month)

Information Systems Management

Last Active

March 21st, 2024 (53 days ago)

Member Since

February 17th, 2017

Profile Description

"Teamwork is the ability to work together towards a common vision. It is the fuel that allows common people to attain uncommon results." - Andrew Carnegie

Hello there! My name is Upgrade to see actual info. I am a passionate IT professional with more than 12 years of experience in providing customer and technical support to different Fortune 500 US-based companies. These companies include (Dell Computers, Coca-Cola IT Helpdesk, Sport Clips- Salon Ultimate and a few MSP companies).
I've worked as a Senior Remote Desktop/Network Engineer for several MSP companies based in the US, Canada and Australia.

Qualification Highlights:
Datto Certified Practitioner in RMM
Datto Certified Practitioner in Autotask PSA
Datto Certified Deployment Specialist in Continuity
Datto Certified Deployment Specialist in RMM
Datto Certified Practitioner in Networking
ConnectWise Manage 101 User
Connectwise Automate 101 User
Connectwise Control 101 User
IT Glue Certified Professional: User Level 1
Threatlocker Ringfencing CyberHero
CompTIA A+
ITIL V3 Certified
Lean Six Sigma Yellow Belt

Since I started working as an IT professional, I have gained IT knowledge in:

Ticketing system:
- Datto AutoTask PSA
- Connectwise Manage
- Syncro MSP
- Atera MSP
- Jira
- RepairShopR
- Freshdesk
- Zoho Desk
- Zendesk
- ServiceNow
- Siebel / Dellserv

RMM:
- Syncro MSP
- Atera MSP
- Datto RMM
- Connectwise Control
- Solarwinds RMM
- LogMeIn Central

Remote Control software:
- Splashtop
- LogMeIn
- Anydesk
- GoToAssist
- BOMGAR
- TeamViewer
- Solarwinds N-Able MSP Anywhere

KB Management System:
- IT Glue
- Service Now KB
- Jira Confluence
- Atera KB
- Syncro KB

Phone System:
3DUC
3CX
SASBOSS
ACCESS4

Password Manager:
Password Boss
Keeper
Bitwarden
Lastpass
1Password

MDM:
O365 Admin
Microsoft Azure AD
Microsoft Entra
Microsoft Intune
Windows 365

E-mail Data Backup:
Dropsuite
Datto Backupify
Acronis Cyber Protect Cloud Backup
N-AbleCive Data Protection
Veeam Backup for O365
Avanan

E-mail Security Service:
Cofence
Mail Protector
Proofpoint
GraphUs
Ironscales
Cydef
Mailguard

MDR/EDR platform:
Todyl EDR
Datto EDR
Rocket Cyber
SAAS alerts
Huntress
Augmentt

Cloud Controlled Networking:
Cisco Meraki
Microsoft Intune
Privatise VPN
Tailscale

Backup Solutions:
- Acronis Cloud Backup
- Veeam
- FABS Backup
- N-Able Backup Console
- Carbonite
- Box / Dropbox
- OneDrive
- Shadow Protect
- Nakivo Backup

AV, Firewall, and anti-spam:
-Threatlocker
- Autoelevate
- Sonicwall
- Fortinet
- ESET
- Sophos
- Malwarebytes
- Todyl
- Webroot
- Sentinel One
- Galactic Scan

File-Sharing:
- One Drive
- Dropbox
- Sharepoint
- Google Drive / Drive Filestream

Database Servers:
- Microsoft SQL Server 2019
- Microsoft SQL Server 2008

My troubleshooting skills are but are not limited to:
- Windows / Mac basic and advanced troubleshooting
- Gsuite administration / Migration
- Zoom administration / Migration
- O365 administration / Migration
- Microsoft Entra administration
- Windows 365 Administration
- Microsoft Intune Management
- VM administration
- Online/Cloud Backup Management (Acronis)
- Image Backup (Veaam)
- Synology NAS backups administration
- QNAP NAS backups administration
- Unifi/Ubiquiti device administration
- Active Directory Management
- Server Administration
- Patch Management
- Virus monitoring and removal
- Advanced Windows and Mac Hardware troubleshooting and maintenance
- Multi-function Printer setup and troubleshooting
- Software installation and compatibility troubleshooting
- File or folder permission management
- Basic Network Troubleshooting
- Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall
- Password Manager administration
- MFA administration