Technical Support / IT Helpdesk / Remote Desktop Engineer(MSP) / IT Engineer
Hello there! My name is
I've worked as Senior Remote Desktop support for several MSP in the US that provides technical and helpdesk support for both MAC and Windows in a consumer and business environment.
I've used several remote control software like LogMeIn Rescue, BOMGAR, Teamviewer, GoToAssist, Anydesk, Splashtop Business Access, and Solarwinds N-Able MSP Anywhere.
Since I started working in Upwork, I have gained IT Helpdesk knowledge in:
Ticketing system:- Datto AutoTask PSA- ServiceNow- Siebel / Dellserv- Freshdesk- Zoho Desk- Jira
RMM:- Datto RMM- LogMeIn Central- Solarwinds RMM
Remote Control software:- Splashtop- LogMeIn- Anydesk-GoToAssist- BOMGAR- TeamViewer- Solarwinds N-Able MSP Anywhere
Knowledge Management System:- IT Glue- Service Now KB- Confluence
File-Sharing:- One Drive- Sharepoint- Google Drive / Drive Filestream
Backup Solutions:- Carbonite- Box / Dropbox- OneDrive- Acronis- Veeam- Nakivo Backup
AV, Firewall and anti-spam:- Sonicwall- Fortinet- Threat locker- Sophos- Malwarebytes- Todyl- Webroot
Database Servers:- Microsoft SQL Server 2019- Microsoft SQL Server 2008
My troubleshooting skills are but are not limited to:- Gsuite administration / Migration- O365 administration / Migration- Azure administration- VM administration- Online/Cloud Backup Management- Image Backup- Synology NAS backups administration- Active Directory Management- Server Administration- Patch Management- Virus monitoring and removal - make sure that antivirus threat definitions are up to date- PC Hardware troubleshooting and maintenance- Multi-function Printer setup and troubleshooting- Software installation and compatibility troubleshooting- File or folder permission management- Network Troubleshooting- Firewall /Router Setup - Port forwarding, Wireless configuration, MAC filtering, Firewall
I am friendly with an upbeat attitude, and because of this, I can work with a diverse group of people and adapt well to changes and pressures in the workplace. I have strong problem-solving and analytical skills, am highly trainable and am a fast learner. I am confident that I'm able to provide excellent and top-notch support, reliability and, from there, promote growth to your business.
???? My Skills:
??Remote Desktop Support (MSP)?? Onboarding and software integration?? Point of Sale and Kiosk Installation?? Hardware and Software Support?? Advanced Networking?? QA and Regression Testing
???? My Experience:? 5 year - Remote Desktop Support (MSP)? 5 years - POS / Kiosk B2B Software Support? 4 years - IT Helpdesk / Technical Support? 4 year - Consumer/End-User Support
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