Motivated and adaptable Senior High School graduate with 2 years of experience in the BPO industry. Proven expertise in both chat and phone support, having been extensively trained and successfully deployed as a Technical Support Representative, Lead Generation Specialist, and Health Care Administrative Assistant. Known for strong communication skills, attention to detail, and the ability to deliver high-quality service in fast-paced environments. Demonstrates a strong work ethic, team collaboration, and a customer-first mindset, with a commitment to continuous learning and professional growth.
Experience: Less than 6 months
I can type quickly (typically 60+ WPM) with minimal errors, ensuring efficient real-time communication.
Experience: 6 months - 1 year
Ability to help customers diagnose and resolve technical errors in the software specifically QuickBooks Online.
Experience: 1 - 2 years
Good communication helps resolve customer concerns effectively.
Experience: 6 months - 1 year
Specialize in connecting U.S.-based citizens with the right insurance solutions by identifying qualified prospects, initiating meaningful conversations, and nurturing leads through personalized outreach
Experience: 1 - 2 years
I believe that this is one of my greatest skill as I utilized different kinds of CRM tools while dealing multiple clients at a time while staying professional.
“There are just so many skills that the Filipino market has that they bring to the table. It's been amazing.”
Samori Coles
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