Highly motivated and detail-oriented individual with more than 12 years of experience in customer service and received awards for being a top performer. Possesses excellent communication skills, both verbal and written, as well as exceptional problem-solving abilities. Ability to work well under pressure and manage multiple tasks
• Strong communication skills, both verbal and
written
• Exceptional problem-solving abilities
• Ability to work well under pressure
• Excellent organizational skills
• Proficient in Microsoft Office, customer
service software, knowledgeable in CRM
• Demonstrated ability to work independently and
as part of a team
• Strong commitment to customer satisfaction
• Knowledge of customer service principles and
practices
• Experience in providing customer support in busy
call center environments for directory assistance, requests for numbers, text
services for mobile customers, range of additional services including financial
advice, legal advice, medical advice, train times, cinema listings, category
inquiries, and responses to virtually any answerable question
• Skilled internet researcher, the ability to
quickly identify keywords
• Excellent grammar and spelling
• Fast and accurate typing
• Enthusiastic, passionate, creative, clever,
curious, and dedicated.
• Handle customer requests; provide excellent
customer service and information to customers as reflected in quality score and
text processing time or time to answer.
• Computer and technology savvy
“I have found someone who is smart, has a great work ethic and is easy to work with.”
Sara Brumfield
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