Customer-focused Administrative Assistant with 5+ years of experience in inbound call handling, billing processing, CRM management, and general administrative support. Experienced supporting small, service-oriented teams with scheduling, documentation,
Experience: 2 - 5 years
During my time at the Local Government Unit of Iligan City, assigned to the City Human Resource Management Office (CHRMO), I developed strong office and administrative skills. I managed data entry, document processing, and record-keeping using Microsoft Excel, Word, and PowerPoint, ensuring accuracy and organization in all tasks. Additionally, I utilized Microsoft Teams for internal communication and coordination. I also handled incoming calls from various offices, addressing inquiries, providing information, and directing concerns to the appropriate departments. This role enhanced my multitasking abilities, communication skills, and efficiency in a fast-paced office environment.
Experience: 5 - 10 years
Highly skilled in calendar management with a proven track record of keeping schedules organized, coordinating meetings, setting reminders, and ensuring smooth daily operations. I’m detail-oriented, proactive, and experienced in managing multiple calendars efficiently to support executives and teams.
Experience: 1 - 2 years
• Managed inbound and outbound communications on behalf of executives, ensuring all inquiries were logged, tracked, and followed up promptly. • Coordinated calendars, scheduled appointments, and sent confirmations — maintaining zero scheduling conflicts across busy executive workloads. • Processed expense reports and billing records using Expensify and QuickBooks, ensuring accuracy and meeting daily deadlines. • Maintained CRM records in HubSpot — logging all customer interactions, flagging action items, and following up with the internal team via email. • Drafted and sent professional email correspondence on behalf of executives to clients, vendors, and partners. • Prepared documentation, reports, and meeting notes to support owners and account managers with day-to-day operations.
Experience: 1 - 2 years
Skilled in HubSpot for managing leads, client data, and follow-ups. Efficient, organized, and ready to streamline workflows to support business growth.
Experience: 5 - 10 years
As a Secretary and Social Media Captain, I utilized Canva to create posters, announcements, banners, and various digital designs for events, promotions, and organizational activities. I designed visually appealing and engaging content to effectively communicate messages and attract engagement. My role involved branding consistency, layout design, and creativity to ensure high-quality outputs for both online and offline use. This experience enhanced my graphic design skills, attention to detail, and ability to create compelling visual materials for different audiences.
Experience: 2 - 5 years
As an Appointment Setter, I contacted wedding venue owners in the USA, introducing them to our services and persuading them to avail of our offerings. I handled outbound calls, built rapport with clients, and effectively communicated the value of our services. My role involved scheduling appointments, overcoming objections, and guiding prospects toward closing deals. This experience strengthened my sales skills, persuasive communication, and ability to handle rejections while maintaining professionalism.
Experience: Less than 6 months
As a Lead Sister Training Leader (STL) in the Philippines Antipolo Mission, I spent 18 months teaching and mentoring fellow missionaries, guiding them in effective teaching techniques, communication skills, and leadership development. I conducted regular training sessions, one-on-one coaching, and workshops to help improve their ability to connect with people and deliver impactful lessons. Additionally, I provided spiritual and emotional support, resolved conflicts, and facilitated team-building activities to strengthen unity and productivity. This experience enhanced my public speaking, adaptability, problem-solving, and leadership skills, allowing me to effectively teach and inspire individuals from diverse backgrounds.
Experience: 2 - 5 years
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