Customer Service Representative, Sales & Mortgage Associate

Process over-the-phone payments for customers, provide mortgage status, and schedule a bank appointment for customers to speak with a bank mortgage advisor for arrears and under collections account. Assist in filing claims with credit bureaus to correct account or credit record errors, and log escalations/complaints.

I highly value accuracy and transparency when doing sales with customers. I make sure that whenever I am placing orders, do product searches, offer warranties and life plans or even when offering alternative replacement for unavailable products, I always provide the necessary information about the product to customers and confirm they understood everything before sealing the deal/order.

I do my utmost best to provide excellent service to my customers (either via calls or email) by actively listening and understanding each concern and offer the best resolution possible. I always consider customer journey to be as satisfactorily as possible without comprising service quality and business policies.