An e-commerce customer support specialist with hands-on experience supporting both DTC and dropshipping brands with handling inquiries, order tracking, returns, and subscription management. I focus on resolving customer concerns effectively while maintaining a positive customer experience and supporting customer retention.
I also have a background in sales administration, bookkeeping, and client account management. Adept in supporting the sales teams, maintaining financial records, managing customer accounts, and ensuring smooth day-to-day operations. Throughout my work, I have developed strong organizational, multitasking, and problem-solving skills, along with a keen attention to detail and a commitment to delivering efficient and reliable support.
In addition, I have developed skills in digital content creation, producing AI-assisted content and managing scheduled posts across social media platforms such as TikTok, Instagram,
I am currently open to exploring new opportunities where I can apply my experience in administrative support, customer service, and digital content management while continuing to grow my skills. I am eager to contribute to a team, take on new challenges, and expand my expertise in remote support, operations, and digital workflows.
Experience: 6 months - 1 year
Skilled in resolving customer concerns, retaining clients, and improving overall customer experience.
Experience: 1 - 2 years
Maintained accurate and up-to-date financial records, including sales invoices, receipts, and other transaction documents, ensuring all entries were properly documented and organized.
Experience: 1 - 2 years
Providing comprehensive administrative support the sales team, ensuring smooth operations and efficient workflows.
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