Results-driven Medical Virtual Assistant specializing in patient support operations, prior authorizations, and medical records management. With hands-on experience in California Medicaid workflows, I help healthcare providers streamline administrative processes, reduce turnaround times, and maintain full HIPAA compliance.
I bring strong expertise in patient chart management, accurate medical documentation, and insurance authorization review—ensuring that critical information is processed efficiently and without errors. My background in back-office healthcare and financial document verification (including Power of Attorney review) allows me to handle sensitive data with precision and confidentiality.
Highly independent and detail-oriented, I thrive in remote environments where efficiency, accuracy, and accountability are key. I support clinics, healthcare teams, and providers by taking on time-consuming administrative tasks so they can focus on patient care.
Core Expertise • Prior Authorizations (Medicaid – California) • Patient Chart Management & EHR Updates • Medical Records Review & Documentation • HIPAA-Compliant Data Handling • Insurance & Administrative Workflow Support • Document Verification (Power of Attorney) • Back-Office Healthcare Operations
Tools & Systems • Electronic Health Record (EHR) Systems • Microsoft Excel & Word • Google Workspace • CRM & Internal Healthcare Platforms
Experience: 1 - 2 years
Manages files, reports, and day-to-day admin tasks using Google Docs, Google Sheets, Microsoft Word, and Excel to keep operations organized and efficient.
Experience: 2 - 5 years
•Handles behind-the-scenes operations such as document processing, record verification, and system updates using cloud-based file systems, case management tools, and internal dashboards. • Supports US healthcare accounts by managing patient records and medical reports through EMR/EHR systems and internal healthcare portals, ensuring full HIPAA compliance.
Experience: 6 months - 1 year
Provides reliable backend and administrative support including task coordination, documentation, and data handling using Google Workspace (Docs, Sheets, Drive) and Microsoft Office (Word, Excel, Outlook).
Experience: 2 - 5 years
Experience: 2 - 5 years
Organizes inboxes and digital files using Gmail, Outlook, Google Drive, and structured folder systems for smooth communication.
Experience: 2 - 5 years
Reviews documents for completeness and accuracy, then uploads and indexes them properly in EMR/EHR platforms, CRMs, and cloud storage systems.
Experience: 5 - 10 years
Experience: 2 - 5 years
Executes tasks consistently by following documented SOPs using task trackers, shared drives, and workflow tools.
“I had this VA that I could turn things over to made it a lot easier”
Kyle Mckenna
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