I have worked in the BPO industry for more than seven years, handling various accounts in both the financial and healthcare insurance sectors. In the financial sector, I worked as a Senior Fraud Account Specialist, assisting customers with fraud-related concerns and account security issues. In the healthcare insurance sector, my role involved educating members about their claims, benefits, eligibility, and billing. I also scheduled appointments with healthcare providers, helped members find appropriate providers based on their medical needs, and explained how copays, coinsurance, and deductibles work.
“I can find little blocks of time to focus so we can scale this business.”
Clearman Lawyers
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